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Legal

Refund policy

The short version. Money you deposited and haven’t spent is yours: ask and we send it back in crypto. Hours a server already ran are not refunded, because hourly billing already means you pay only for what you use.

Last updated 27 October 2026

1. Unused balance

  • Unspent cash credit (from your deposits) is refundable on request. Write to [email protected] from your account email.
  • Bonus credit from promotions is never refunded.
  • Refunds are sent by hand, in crypto, to an address you give us. The network fee for sending it is taken from the amount we send. Blockchain transfers can’t be reversed, so double-check the address and network.

2. If your bill is higher than the calculator

If we ever charge more than our pricing calculator showed for the same plan, location and hours, we refund the difference to your balance (see the terms).

3. Not refundable

  • Hours a server has already run, including stopped servers, which stay reserved.
  • Plans ended for breaking the acceptable use policy, including Forever Keeps.

4. Keep and Forever Keep plans

14-day money back. Within 14 days of buying a Keep or a Forever Keep, you can cancel it and get the full price back. Write to [email protected] from your account email. The server is deleted when we refund it.

After 14 days, a Keep year or a Forever Keep is not refundable. A plan ended for breaking the acceptable use policy is not refunded, within 14 days or after.

5. Consumers in the EU

If you are a consumer in the EU, the law gives you 14 days to withdraw from a contract made online. Our refund rules meet that: unspent cash credit is refundable at any time, and a Keep or a Forever Keep within 14 days of buying it.

When you deploy a server, you ask us to start the service straight away. If you withdraw while it is running, you pay for the hours it already ran and get the rest back. To withdraw, write to [email protected] from your account email; a clear statement is enough.

6. How refunds are paid

We send refunds within 14 days of your request, in the coin you choose from those we accept, at the exchange rate when we send it. The network fee for sending it is taken from the amount. VAT you paid on a refunded charge is refunded with it.