Last updated 27 October 2026
1. What we commit to now
- Your bill matches the calculator. Charged more for the same plan and hours, we refund the difference.
- No lock-in on hourly servers. Delete a server and billing stops; unused cash credit is refundable.
- Forever Keep relocation. If a location closes, we move your Forever Keep to another country for free.
- A first support reply within 20 minutes of your ticket or email, 24 hours a day, 7 days a week.
- Warning before suspension. Low-balance emails at 72 and 24 hours, and 7 days before a suspended server is deleted.
2. Uptime and credits
Our uptime target is 99.99% per calendar month for each server, which allows about 4 minutes and 19 seconds of downtime in a 30-day month.
We measure it with our own monitoring, which checks from outside that each server is reachable. Maintenance we announce at least 48 hours ahead doesn’t count, and neither does downtime you cause, such as a stopped server or a broken configuration.
| Uptime that month | Credit, as a share of that server’s charges for the month |
|---|---|
| Below 99.99% | 10% |
| Below 99.9% | 25% |
| Below 99% | 50% |
Ask for the credit at [email protected] within 30 days after the end of the month. It is added to your balance as bonus credit, and it is the only compensation for downtime.